Frequently Asked Questions FAQ


	Frequently Asked Questions... Some of the most common questions asked to our Technical Support Staff.

1.	How do I access my Parts Database from a Network Location ?
2.	I'm evaluating promis-e, do I need to install the Wibu Drivers ?
3.	When I attempt to run promise, why does it display the password dialogue box even though I have already entered my passwords ?
4.	When trying to run a certain command in promis-e the password dialogue box is displayed. Why ?
5.	I have installed promis-e and now whenever I start AutoCAD it loads with the promis0e menus and settings. How can I get the AutoCAD menus back?
6.	When attempting to open a project I get an error message that says, "Unrecognised database format oldb.mdb" What does this mean ?
7.	When I start promis-e it loads the AutoCAD menu instead of the promis-e menu. How do I get the promis-e menu to appear ?
8.	How do I create a new symbol catalogue ?
9.	Why am I having problems plotting my drawings using promis-e ?
10.	When I double click a .DWG file my drawing opens in promis-e. How do I get it to open in standard AutoCAD ?
11.	How do I handle multi-tier terminal blocks in promis-e ?
12.	Why does the software rebuild the database when I open a project page ?
13.	Why are my printer configuration (.pc3) files, AutoCAD menu files and other files not available for every user that log onto my computer ?

Frequently Asked Questions...